Customer Testimonials
Very kind and accommodating. Timely service and I intend on coming back in for future services.
My sales associate was the best, I will be referring my son and daughter for their next purchase.
Had a great experience with the staff there. Pricing seemed fair for the times we are in.
Matt Otis was very professional and helpful. He made the repair experience very smooth and enjoyable.
My Service Tech was Bobbie Reese! He has excellent customer service skills!!! Very attentive,knowledgeable and friendly. Excellent experience. Thank you!!!
Me Reese was very good every day he text me for a month to let me now about the update
I love this Dealership! Everyone here is respectful and open to talk and with give you an answer.
Matt Otis and Eric are the best I definitely recommend Rick Hendrick Chrysler Dodge Jeep Ram for all my maintience work and I drive a BMW
Great dealership and amazing staff. This was my second time buying a truck from them.
Gerardo(sales) was great! Mark in finance was awesome!… However, the car I buy was dirty. I took it back for cleaning and for whatever reason they were unable to get stains out.
Everyone was very friendly and the whole experience was enjoyable. Gerardo was very nice and professional.
Very good experience Eric was great enjoyed my experience. Will try to come back again.
Good service, quick repairs. Stop asking me to say more. I’m not a big talk
Professional and prompt service. Bobby understood my needs and situation and he worked with me to get the job completed.
Great polite service. Aleshia was wonderful. One concern I have is that I was told by the scheduler that this service would take 1-2 hours. I have a special needs child so I decided to arrange care and stay at the dealership. When I arrived I was told 2-2 1/2 hours and actually I was there from 1:45 until 5:15. Customers need to know the actual time to expect and 3 1/2 hours is entirely to long for a service. Thanks Wendy
Finding a fun new Jeep 4xe was great and working with Janice made it even better. She was professional, honest and reliable as we worked through the process.
It was good customer service and they did a good job for my car thanks
Very professional and courteous service advisor. Only one small miscommunication on the fees. 1/2 I’ll take responsibility. I’d suggest when presenting a ticket for signature the service rep give a quick rundown of tasks and associated fees.
Hands down the best service department that I have ever dealt with, Lance Chapin is awesome always gets me in and out and listens to my concerns he is the best would go to no one else.
Great and fast service and freindly representatives. Very knowlegeable and in point in the service provided
Eric is phenomenal at his job. Eric got my Jeep in for service and called me the same day to pick up the vehicle. Great job to all at Rick Hendrick Chrysler Dodge Jeep Duluth, GA.
Nice and professional employees. Fast service., great service. Good day, good day good day. Be safe everyone.
The dealership was clean and comfortable. Jeff was amazing. I recommend Jeff and his team to anyone I know.
Seem to go the extra step to ensure a pleasant experience. Definitely a team effort!
Everyone was very pleasant and nice. Would buy from here again. They will go out of there way to get you in the vehicle you want.
Helpful and informative, our sales rep responsive, not high pressure, I will recommend to others
Bought a Jeep Gladiator and was extremely pleased at how they handled me and the information that was given. Great experience working with Josie.
Erick was very friendly and practiced social distancing while getting the job done. He greeted me and always acknowledged me when I was waiting. A+ service
I had to buy the oil outside the dealer because there they don't have. the rest ok. Thanks. I don't have any more comments.
Excellent customer service. Nick was fantastic!! His pleasant demeanor was one of the factors that led us to purchase from your dealership. Financing options were presented to us in a way that allowed us to choose what was best for our finances.
You guys are awesome I I will tell everyone I know about the job you do. My next service is at 45000 miles, look forward to seeing you.
Great customer service and timely updates and service! I’m very happy with service I have received after my purchase of my Jeep Renegade. Thank you
They are really famous there, three days ago I got a great experience,believe me they take care of people.... good job for the STAFF
Michael Chang did the best in order to get the Gladiator I wanted and got everyone involved for me to get the best service and price, thank you for everything. Y’all deserve a 10+ from me.
Great service, both Gerardo & Kamron were very helpful in helping me find my Jeep Wrangler and providing me with the information I had asked for
The Service team was polite and professional. Good communication too. The Oil change and the tire alignment for my Jeep went faster than I expected.
From the time your car gets to the dealership, they send you updates on what's going on with your car by texting or emailing you a link to use.. Thanks!!
Pretty good experience really worked their butt to make a deal happen really happy with the deal they got me recommend Roberto peace really help me out my deal
Brady is great salesperson. He was very helpful. Even after purchase was done he still answered all the questions I had. Thanks bro keep the good work…..
I had a great buying experience at Rick Hendrick. They had the Jeep I wanted, and the deal went pretty quick. Signing everything took way too long, but I guess there's not much they can do about that. I love my new Jeep!
Getting the coupon was awesome and the oil change was good too. Lance was friendly and professional. Overall I am pleased with the service provided
Everybody on the team was very nice to deal with. Nick Singh & Allan did a good job. Nick Singh answer all my questions about my new car Escalade. I’m felt very satisfied to make that purchase, I will send my family & friends to buy car from Rick Hendrick’s & Nick Singh. Thx to whole team.
Seles man very good excelente person outstanding and professional Complete all details on the truck call me and ask if everything is okay with the truck
My car buying experience was great. I would highly recommend this dealership to my friends and family. I look forward to returning to Rick Hendricks Duluth in a few years to purchase my next vehicle.
Me. Nunez and his team made the deal happen. He explained every portion of the deal thoroughly. I would definitely recommend them to anyone looking to purchase a new or used vehicle. He promised something and I got it. Also John Perrin was very customer service oriented and made sure communication was consistent.
I worked with Janice Curry who I would recommend to anyone wanting a new car. I had a bad experience at a different dealer and Janice helped me get the car I wanted without being pushy at all, I always got my questions answered, and felt confident she had my interests at heart. I would buy from her again in a heartbeat.
Very nice friendly rashad tarr was awesome he made the wait worth it and kept is informed of what was going own definitely needs a raise
This is good dealership I recommend my friends and relatives.everything they did is good for me.I came here and got everything satisfied with seller.
Customer server was excellent! The staff was very friendly and quick. I don’t have an appointment and they were still able to get my car served under an hour
BEST EXPERIENCE YOU WILL EVER HAVE!! I am a 22-year-old college student & this was by far the best car buying experience I could have ever imagined. Unlike the many dealerships I’ve previously visited, the employees at Rick Hendrick are extremely friendly and welcoming. I loved my sales rep was BRANDON who was very kind and patient. Most importantly, he was not pushy and did not make me feel like just another sale. & A honorable mention to their finance manager ALLAN who was also great and went above and beyond to make sure the finances was where I ...
This is now my second purchase from this team. Service is excellent and timely. No pressure, no haggle and the sales team are great to work with. Kneico Daniels, was amazing to work with and I will continue to give all my business to him every time.
Love this place. Staff is friendly and knowledgeable. Prices are good. The place is clean. The service department opens early on Saturday which is good as it's the only day I have to get in.
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Rashad tarr is the beat sales experience ive ever had see him for your truck or jeep needs he is never a dull moment and very friendly
2nd time working with Janice. She is very helpful and knowledgeable. I appreciate her answering all my questions and not rushing me through the process. I like the focus on quality and not being pushy. They want to find the right fit for you. I’ll continue to work with her.
Jeff and Donny did a wonderful job getting me in and out. They got me big bucks for my trade in and got me in the vehicle that I wanted. I would recommend this dealership to anyone. Finance also did a great job explaining everything. Please check out Rick Hendricks Jeep Dodge Chrysler. They know how to handle business in Duluth.
Bobby Reese is an excellent service rep. He went several steps above to ensure I was satisfied. He made sure he communicated ever process being done on my truck and within a timely manner. Highly satisfied with him.
Great customer service! Eric was very engaged in the customer's needs. The notifications kept you informed of the process and the status of vehicle!
Efficient, informed and courtesy. I have used their service twice since I bought my Ram 1500 a year ago. So far, I am satisfied with their service. I would like to recommend them to my friends.
Nick Singh found me the perfect 2 Door Wrangler Sport S that we will be using to flat tow behind our RV and to go out on some trails! Process was quick and easy! Really loving the Jeep so far!
I did not plan to buy a vehicle but the staff there made it so easy that I ends up buying one. It was a great experience
Was another great experience. Mr. Lance took good care of me and my car. Always a pleasure to deal with him. Listens to all my concerns.
They are polite, fast, professional, and a great value. So far in my experience, they have been able to assist in any situation necessary to improve my vehicle.
Brady Sullivan at Rick Henderick CDJR is the best! If you’re looking to purchase a vehicle you absolutely need him as your car salesman ! He made our vehicle buying experience absolutely wonderful and a breeze. Not only did he go above and beyond making sure we got the 2021 Ram 1500 that we had been searching hi and lo for , he also made sure we got the best deal and he delivered our vehicle that same day to us out of state!!! Simply Amazing 🙂
Estubo muy bien solo que demoraron mucho tiempo será porque había muchos carros lo demás estubo perfecto mi próximo cambio lo haré alli
Dmitry was knowledgeable about the product and patient. I have said this already. I really am annoyed that I have to do this again. Thanks.
La mejor experiencia y atención por parte del vendedor y el financista! Muchas gracias! 100% recomendado! Lograron lo imposible! Muchas gracias por la excelente atención!
Estoy muy satisfecho con el atendimiento que me dieron son muy profesionales en su trabajo tienen mucho conocimientos en lo que se desempeñan gracias por todo
Representative was understanding of my needs and made sure all my expectations were met. I really hope others can be meticulous like her. She always get the job done
It took 2 hours for express oil change. 2 hours can’t state word “express”.Maybe short of staff. They need to hire more worker.
I explained to Matt & Allishia how I had not been pleased with other Jeep dealers service dept practices and lack of customer service. They treated me so well. It was refreshing
Thank you Janice for an exceptional customer service experience! From my initial internet inquiry, to the actual in person buying experience; you made it awesome!
He was a very patient person with me, I don't know English but I try to communicate with me, everything was very good thanks
Rick Hendrick CDJR of Duluth and Lance Chapin are the best. Will never use another dealership, do yourself a favor and go see Lance in the service department he is the best!!!!
Eric and Matt in Service did an AMAZING job with servicing me vehicle and taking care of my oil change in a really fast and timely manner. I will continue to go to them for all of my service
Came in with an emergency and had no appointment. It was raining out and my driver side window just stopped working and would not roll back up. They checked to see if they had the part and there was only one in stock. My car(2015-300) was ready to go in about an hour and 30 minutes
Angel Lecia serviced my needs at Hendrick and he was on point, very professional and walked me through the entire process. When faced with a dilemma during the process, the entire team went out of their way to rectify, correct, and deliver the vehicle we wanted!
Excelente atención por parte de la vendedora el financista excelente trato! Lograron lo que nadie había logrado! Muchas gracias por la excelente atención y trato!
They were professional and very knowledgeable about all my question.Was a bad day for me cause I was out of town and it was time for a oil change.Everywhere I went they were either book or refuse to do me..When I called there the guy was nice to me and he got me in so quick and out and I was very impress…. I want to go buy a car from them I really like this place
Eric is great. Very friendly and easy to work with. I appreciate his help every time I come in for service. Give him a raise.
Very friendly and attentive to need. Aleshia (may be spelling her name wrong, sorry if so) was awesome. Got me in quickly, walked me into the waiting room, and was almost spot on with the time estimate. Can’t really ask for more.
The salesman Nick and the rest of the sales team were very helpful on helping me make the right decision and gave me a fair deal on my trade-in and a good deal on their overall deal of the truck. Very happy with their service
Service went smoothly. It seems that the cost of different services has gone up. Wish that customers were made aware of these price increases before having service done.
Everyone was amazing and so helpful ! I definitely will come back and tell everyone about my experience. Great company that will take care of you
Everything was timely. My car is running so smooth. I was kept up to par the entire process. Thanks guys! I give you 5 stars!
Very good ,un excelente trabajador buen trato, buena atención a los clientes, un trabajador rápido y cumplió todas mis necesidades excelente persona, excelente trabajador
Everyone was very helpful and friendly and knowledgeable They when the extra mile to go me in to my truck I would tell all my friends to come here
I brought my Jeep Renegade in for a oil change and service department was friendly and efficient thanks will be back again when needed again.
Bailey Jenkins is the real MVP. Sharon, Steve, and Matt were awesome too, but Bailey went above and beyond. Great team to work with - very professional.
Thank you so much for helping us get our dream car the sales associate was very helpful and answered all of our questions will definitely be back for our next vehicle
Good service from Dmitry. He was knowledgeable and friendly! I wish the inventory choices were higher but I am happy with my choice. Thank you.
It was a pleasure taking my RAM for maintenance for the first time I definitely recommend anyone. The person that helped me was very nice
Worked with Matt today and had a great experience. Been coming here for about 2 years for service now and working with Darrell Wilson. He always goes above and beyond to make sure I’m taken care of. Bought my new Ram and will continue to be back for service. HIGHLY RECOMMENDED.
I worked with Donny Wilson today on the purchase of my new Cherokee and I’ll always ask for Donny. Thanks again guys. See y’all soon
I worked with Matt Mazza and had a great time buying my new Jeep Gladiator! Thank you for giving me what I wanted especially in today’s car climate.
Michael Wolf was great. I got my recall and cabin filter replaced in record time. They were nice and friendly. Had a great experience and would recommend to anyone to come see him.
I bought a brand new 300 from will Hawthorne and loved every second of it, thanks again will and looking forward to trading it in for that wrangler 😉
Matt Otis was fantastic thank you so much for taking care of me and I truly look forward to the next time we do business
I met with Rashad and had the best car purchasing experience ever! 10 out of 10 and would definitely recommend to all my friends, go ask for Rashad
I’ve always wanted a dodge but didn’t think I could afford one until I came in for service on my Ford that I bought from here and they offered to let me trade it in and upgrade!
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